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How to sell physical products on Telegram with Jagamio

Marketing
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Jagamio

Co-founder / CTO

This guide explains how to activate and configure the physical store feature in Jagamio to sell your products directly via Telegram. You’ll learn how to connect a payment method, enter your store’s details, and select your delivery options. By the end of this tutorial, your store will be operational and accessible through your Telegram bot.

 Prerequisites: Have an active Jagamio account, a Telegram bot already created, and a payment provider account (e.g., Redsys).


Step 1: Activate the "Physical Shop" feature
Objective: Enable the physical product sales module on your bot.

  • 1. Log in to your Jagamio dashboard
  • 2. Select the desired bot if not already done
  • 3. Go to the "Features" tab
  • 4. Locate the "Physical Store" feature and click "Activate"

⚠️ Note: Ensure your bot is properly configured before this step. An unconfigured bot won’t be able to use this feature.


Step 2: Enter legal information
Objective: Verify or complete your account’s legal details.

  • A 5-step onboarding process will launch automatically
  • The first step displays your legal information (name, address, legal notices)
  • If already filled in, simply click "Next"
  • Otherwise, complete all required fields before continuing

⚠️ Note: This information is essential for your store’s legal compliance. Do not overlook it.


Step 3: Connect a payment provider
Objective: Enable card payments on your bot (optional if you prefer handling payments manually).

  • 1. Open Telegram and go to BotFather
  • 2. Type /mybots and find your bot (e.g., YouTube Test Jagamio Bot)
  • 3. Select "Payments" from the BotFather menu
  • 4. Choose your payment provider from the available options (e.g., Redsys)
  • 5. Click "Live"

⚠️ Note: Each payment provider has a different activation process. Some may require contacting your bank, while others allow direct setup via a form.

To retrieve your secret key:
1. Follow the provider’s instructions (feel free to try different providers if their process doesn’t suit you, e.g., bank compatibility)
  • Copy the token (secret key)
  • Paste it into the corresponding field in Jagamio
Click "Next"

⚠️ Note: For testing, use the provider’s test mode—test card numbers are provided. For live operations, use the "Live" connection and complete the provider’s full verification process. A dedicated video will be available for this step.


Step 4: Configure store details
Objective: Customize your store’s description and location.

  • 1. Write a store description (e.g., "Our physical store with the best products on the market")
  • 2. Select the language and currency (e.g., English, Euro)
  • 3. Enter your store’s physical address
  • 4. Click "Next"

⚠️ Note: The address is required for delivery and pickup options—it will be visible to your customers.


Step 5: Choose delivery methods
Objective: Define how customers can receive their orders.
Three options are available:

Method | Description
| Click & Collect | Customers pick up their order in-store (card or cash payment)
| Self-Manage | You handle delivery yourself or via a carrier of your choice
| Chronopost / Amazon | Automated delivery

  • 1. Select your preferred methods (e.g., Click & Collect + Self-Manage)
  • 2. Add a fee if needed (e.g., €5 for pickup, €3 for delivery)
  • 3. Click "Next"

⚠️ Note: The fee is added to the product price and any delivery provider charges if applicable.

Step 6: Manage prepaid balance
Objective: Understand the credit system for advanced services.

  • This step covers the prepaid balance, used for services like AI-powered automatic translation or Amazon delivery
  • If you don’t use these features, click "Next" directly
  • If needed, you can top up your balance by entering the desired amount

⚠️ Note: A prepaid balance isn’t required to start. You can add funds later from your payment settings.

Conclusion

Congratulations! Your Jagamio physical store is now active on your Telegram bot. Customers can access the store, browse available products, and place orders directly through Telegram.

Next recommended steps:
  • Create your first products from the dashboard
  • Test a full purchase using the test cards provided by your payment provider

Additional resources:
  • 📹 Dedicated video: Live payment setup with Redsys (coming soon)
  • 📹 Dedicated video: Chronopost / Amazon integration (coming soon)
Keep reading

See more related articles :

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Marketing

How to Set Up a Virtual Point of Sale (POS) to Accept Card Payments on Telegram

This guide explains how to set up a Virtual Point of Sale (Virtual POS) to accept card payments directly in your Telegram bot created with Jagamio. This setup is required for certain payment processors (e.g., Redsys) if you run a physical store and want to process customer payments via Telegram. It relies on the connection between your bank and a third-party payment provider partnered with Telegram.

Prerequisites: Have a business bank account, have a Jagamio e-commerce bot, and want to accept in-person (card) payments via Telegram.

Step 1: Understand the two payment methods on Telegram
Objective: Identify which payment system matches your business.

  • Digital products: Telegram natively handles these payments via Telegram Stars (Telegram’s internal currency).
  • Physical products: You must integrate a third-party payment provider (e.g., Redsys, Smart Glocal, Ecommpay, etc.) to accept card payments.
  • Choose your provider based on your customers’ currency and geographic region.

⚠️ Note: Telegram Stars do not work for physical products. Attempting to use them for this purpose violates Telegram’s terms of service.


Step 2: Distinguish between physical POS and virtual POS
Objective: Understand why you need a virtual POS, not a physical one.

  • A physical POS is the payment terminal you use in-store (e.g., a card reader in a restaurant).
  • A virtual POS is a dematerialized solution, sufficient for payments via Telegram.
  • For Jagamio and Telegram, only a virtual POS is required.

⚠️ Note: Do not purchase a physical terminal—it would be unnecessary for this setup.


Step 3: Contact your bank to create your virtual POS
Objective: Request your bank to open a virtual POS connected to the payment provider.

  • Contact your bank advisor (in-branch, by phone, or online).
  • Specify that you want to:
    • Create a virtual POS
    • Connect it to the payment provider Redsys (or your chosen provider)
    • Receive payments directly in your bank account
Answer any regulatory questions your bank is required to ask (mandatory legal checks).

⚠️ Note: Your bank should be familiar with this type of request. Explicitly mention the provider’s name (Redsys) to streamline the process. However, not all banks handle virtual POS setups.


Step 4: Retrieve your merchant credentials
Objective: Obtain the necessary details to access the provider’s dashboard.

  • Once your request is processed, your bank will provide:
    • A merchant number (Merchant Number)
    • A terminal number (Terminal Number)
  • Use these credentials to log in to your payment provider’s admin dashboard (e.g., Redsys).

Step 5: Connect your bank to the payment provider
Objective: Finalize the link between your bank account and the provider to receive payments.

  • Log in to the provider’s admin interface with your credentials.
  • Follow the steps to link your bank account to the provider.
  • Verify the connection is active and payments are correctly routed to your account.

Conclusion

Once these steps are completed, your virtual POS will be operational. Your customers can pay by card directly through your Jagamio Telegram bot, and funds will be transferred to your bank account via the third-party provider.

This virtual POS setup is only part of the full configuration for a physical store connected to Telegram.

📌 Additional resources:
  • Check out other Jagamio videos for the complete setup of a physical store, bot configuration, and end-to-end payment integration.
  • Consult your bank about available providers in your region if Redsys isn’t suitable for your needs.
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Jagamio

Co-founder / CTO

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